Choosing the Right Security Camera, Security & Surveillance

Medical Center Surveillance – Sharjah: Thermal Screening & Patient Flow Monitoring

Posted by

admin

On August 16, 2025

Medical centers in the UAE face unique security and operational challenges. They must maintain a safe environment for patients and staff, protect sensitive assets, and ensure compliance with healthcare regulations. The recent global focus on health safety has added another layer of responsibility: monitoring temperatures and managing patient flow to prevent overcrowding.

This case study details how a Sharjah-based facility partnered with TechService.ae to implement a Medical Center Surveillance system featuring Hikvision thermal screening technology and AI-powered patient flow monitoring. The result was a safer, more efficient environment that met both security and health management goals.

Background & Challenges

The medical center in Sharjah provides outpatient consultations, diagnostic services, and minor procedures. It operates seven days a week and serves hundreds of patients daily. While it had a basic CCTV network, the system lacked advanced capabilities and could not support new health monitoring needs.

The main challenges were:

- No thermal screening system to detect elevated body temperatures.
- Inefficient patient flow monitoring, leading to long queues in peak hours.
- Limited integration between surveillance and health-safety measures.
- Manual incident tracking, which consumed valuable staff time.

Management wanted a Medical Center Surveillance upgrade that would combine traditional security with health-focused features.

Project Goals

Enhance Health Safety – Use thermal imaging to quickly identify potential health risks.
Improve Operational Flow – Monitor patient movement and reduce bottlenecks.
Increase Security – Expand camera coverage and integrate with access control.
Ensure Compliance – Meet UAE healthcare regulations for both safety and security.

Solution by TechService.ae

After a full site survey, TechService.ae proposed a custom solution based on Hikvision’s AI and thermal imaging technologies. This included:

1. Thermal Screening Cameras

Thermal cameras were installed at all main entry points. They automatically scan incoming patients, staff, and visitors for elevated temperatures.

Benefits:

- Instant alerts for abnormal readings.
- Non-contact scanning for hygiene and speed.
- Integration with security alerts for rapid response.

2. AI-Powered Patient Flow Monitoring

Hikvision AI analytics were used to track and manage patient movement through public areas. This system:

- Counts the number of people in each waiting zone.
- Sends alerts when occupancy approaches safe limits.
- Provides reports for operational planning.

3. Expanded CCTV Coverage

Additional high-definition cameras were installed in:

- Reception and waiting areas.
- Corridors leading to treatment rooms.
- Pharmacy storage and administrative offices.

All cameras were linked to the same management platform for unified monitoring.

4. Centralized Control with HikCentral

The HikCentral platform brought together all camera feeds, thermal screening data, and occupancy reports into one dashboard. Security and administrative staff can now:

- View live thermal readings.
- Access real-time occupancy data.
- Review historical reports for compliance audits.

Implementation Process

The upgrade was completed in three phases over two weeks:

1. Design & Planning – Mapping camera positions and identifying high-traffic zones.
2. Installation & Configuration – Setting up thermal cameras, CCTV, and AI analytics.
3. Training & Go-Live – Providing staff with operational training on the new systems.

Results & Benefits

1. Improved Health Safety

Thermal screening allows early detection of potential illness, reducing the risk of spread within the facility.

2. Streamlined Patient Flow

AI monitoring eliminated overcrowding in waiting areas. Staff can now redirect patients to less busy zones in real time.

3. Enhanced Security

CCTV coverage now spans all sensitive and public areas, with AI analytics providing proactive alerts.

4. Better Compliance

Occupancy data and thermal records provide proof of adherence to UAE health and safety regulations.

Example Scenarios After Upgrade

- Thermal Alert: A visitor with an elevated temperature is detected. Staff receive an instant notification, and the visitor is discreetly guided to a separate assessment area.
- Crowd Control: Waiting area occupancy reaches 90% capacity. The system alerts staff, who redirect incoming patients to another waiting zone.
- Incident Tracking: A misplaced personal item is quickly located thanks to camera coverage in common areas.

Why Thermal Screening + AI Matters for Medical Center Surveillance

- Proactive Prevention: Identifies potential risks before they affect other patients.
- Operational Insight: Helps optimize staffing and appointment scheduling.
- Seamless Integration: Combines security and safety into a single platform.
- Scalability: Can be expanded to other branches or departments.

TechService.ae’s Role

TechService.ae handled the project from start to finish:

- Security and health-safety assessment.
- Selection and installation of Hikvision equipment.
- Integration with the center’s existing systems.
- Staff training for both security and operational teams.
- Ongoing support and maintenance.

Conclusion

The Medical Center Surveillance upgrade in Sharjah shows how modern technology can address both safety and efficiency in healthcare environments. By combining Hikvision’s thermal imaging and AI-powered analytics, the center now benefits from a safer, more organized, and fully compliant operation.

With TechService.ae, medical facilities in the UAE can adopt similar solutions to protect patients, staff, and visitors—while streamlining operations.