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Computer AccessoriesHow to Link Your Hikvision CCTV to the Hik-Connect Mobile App
The Hik-Connect Mobile App makes managing your Hikvision CCTV system easy and efficient, whether you’re at home, at work, or on the go. This powerful app allows you to view live video, play back footage, receive motion alerts, and control PTZ cameras — all from your smartphone.
In this guide, we'll walk you through how to link your Hikvision CCTV system to the Hik-Connect Mobile App step-by-step, so you can take full control of your security system anytime, anywhere.
Step 1: Prepare Your Devices
Before linking your devices, make sure:
- Your Hikvision NVR/DVR or IP camera supports Hik-Connect (most newer models do).
- Your recorder is connected to the internet.
- The latest firmware is installed (check via SADP or local interface).
- Platform Access (Hik-Connect service) is enabled in the device’s network settings.
Step 2: Download the Hik-Connect App
The official app is available for both iOS and Android:
- For iPhone: App Store – Hik-Connect
- For Android: Google Play – Hik-Connect
Download and install the app on your mobile device.
Step 3: Create and Log into Your Hik-Connect Account
Once installed:
- Open the app.
- Tap Register if you’re a new user.
- Use your mobile number or email to create an account.
- Verify your account through the code sent to your device.
- Log in using your new credentials.
Tip: Enable two-factor authentication (2FA) for added security.
Step 4: Enable “Platform Access” on Your Hikvision Device
This is how your recorder or camera communicates with the app.
- Access the device interface (via local monitor or browser).
- Go to:
Configuration > Network > Advanced Settings > Platform Access - Enable Platform Access or Hik-Connect.
- Create a verification code (you’ll need this later).
- Save settings and ensure the device shows “Online” status.
If it says “Offline,” check network connectivity, DNS settings (try 8.8.8.8), or firmware compatibility.
Step 5: Add Your Device to the App
Now it’s time to link your CCTV to the app.
- Open the Hik-Connect app and log in.
- Tap the "+" icon to add a new device.
- Scan the QR code on the recorder/camera or manually enter the serial number.
- Enter the verification code you set earlier.
- Name your device and finish.
Your system should now appear in your app’s dashboard — ready to stream live footage and send alerts.
Troubleshooting Tips
If you run into issues:
- Device is Offline?
Check the internet connection, make sure DHCP is enabled, and DNS is set to 8.8.8.8 or 1.1.1.1. - Can't Add Device?
Double-check the QR code and serial number. Also, confirm the verification code is correct. - No Push Notifications?
Enable push notifications in both the Hik-Connect app and your phone’s settings. - Firmware Too Old?
Visit Hikvision's support site to download the latest firmware for your model.
Why Use Hik-Connect?
The Hik-Connect Mobile App isn't just convenient — it adds critical remote security functionality:
- Instant alerts on motion detection or tampering
- View live streams anytime
- Two-way audio with compatible models
- Remote playback and video export
- Arm/disarm camera zones on-the-go
Whether you’re managing home security or overseeing a commercial site, Hik-Connect keeps you in control from anywhere in the world.
Need Help Linking Your System?
If you're in the UAE and need assistance setting up your Hikvision CCTV system with the Hik-Connect Mobile App, TechService.ae can help. Our team provides complete support — from setup and configuration to mobile linking and troubleshooting.
Let us ensure your system is secure, fully connected, and optimized for mobile control.
Conclusion
Connecting your CCTV system to the Hik-Connect Mobile App gives you powerful real-time control over your security. Just follow the steps outlined above and you’ll be able to monitor your property from anywhere with ease.
Still unsure? Don’t hesitate to reach out to professionals to make sure your setup is done right — your peace of mind is worth it.
